Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open an account with bb555 and use our lobby, payment methods, or any service we provide.

JazzCash Deposits CoveredEasypaisa Transfers CoveredRaast Payments CoveredAccount Access RulesPakistan-Eligible Regions
bb555 Terms and Conditions That Govern Your Account
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We take the handling of your account data seriously. Here is how we approach the four areas that matter most to you as an account holder on bb555.

Data We Hold

We store the account details you provide at registration and the transaction records tied to your JazzCash, Easypaisa, or Raast deposits. We do not sell this data to third parties.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification. If you suspect unauthorised access, contact support immediately to request a security review.

Retention Period

We keep your account and transaction records for as long as required by applicable regulations. Once that period ends and your account is closed, data is deleted in line with our retention schedule.

Requesting Changes

To update your registered details, correct an error, or ask what data we hold on you, contact our support team via live chat or email with your account ID and the specific request.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account, your payment history, or your access rights can be directed to our support team. We handle terms-related queries through the channels below and aim to respond within the timeframe shown for each.

Live Chat Reach our support team directly through the live chat window in your account dashboard. Available for account and terms queries during listed service hours.
Email Support Send your terms or account question to our support address. We respond to email queries in the order they arrive; complex account reviews may take longer.
Help Centre Our help centre covers common questions about account terms, payment conditions, and access eligibility. Check there first for a faster answer to standard queries.

Common Questions About These Terms

These are the questions we hear most often from account holders about how our terms work in practice.

Yes. All payment methods we support — including JazzCash, Easypaisa, and Raast — fall under the same account terms. The method you use to fund your account does not change what these terms require.

We can update our terms when services or regulations change, but we will notify you through your account or registered contact before changes take effect. Continuing to use your account after that point means you accept the update.

If we restrict or close your account under these terms, any verified balance is returned through the payment method linked to your account, subject to identity verification and applicable conditions at the time.

Contact our support team via live chat or email with your account ID and a clear data request. We will respond with the information we hold on your account within the timeframe required by applicable rules.

The same terms apply across all eligible regions. However, access to certain features may vary depending on what local law permits in your area, including in cities like Karachi where mobile wallet use is common.

Raise a dispute through our live chat or email support channel with your account ID and the decision you are questioning. Our team will review the case and respond with a clear explanation of the outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.